Privacy Policy

1Information We Collect

We collect the following categories of information:

• (a) Review data:Your name (required), phone number (optional), star rating, and comment text — when you submit a business review.
• (b) WhatsApp subscription:Your phone number when you opt in to city updates via WhatsApp.
• (c) Business listing info:Business name, phone, address, category, hours, and photos — submitted by the business owner.
• (d) Technical data:IP address (to prevent review spam), browser type, and pages visited.

We do not collect national ID numbers, financial information, or passwords.

2How We Use Your Data

We use your data to:

• Display reviews and ratings on business listings.
• Send WhatsApp notifications about your city (only if you subscribed).
• Help business owners manage their listings.
• Detect and prevent spam and fake reviews.
• Improve the platform and its services.

3Data Sharing

We do not sell your personal data. We share data only with:

• WhatsApp/Meta — for subscription notifications if you opted in.
• Our hosting providers (Vercel + DigitalOcean) — data is stored within Vercel's network infrastructure.
• Law enforcement — if required by Pakistani law.

Business listing information submitted by owners is publicly visible on the directory.

4Retention & Deletion

• Review data is retained as long as the review is active. Deleting a review removes it from the public page; we may retain it privately for up to 90 days for spam prevention.
• WhatsApp subscriptions are retained until you opt out (reply STOP to any message).
• IP addresses used for spam prevention are retained for 30 days.

5Your Rights

You may:

• Request correction of your review.
• Request deletion of your review by emailing sahoolpk@gmail.com.
• Opt out of WhatsApp notifications by replying STOP to any message.
• Ask what data we hold about your phone number.

We respond within 7 business days.

6Cookies

We use cookies for platform functionality only. See our Cookie Policy for the full list. We do not use advertising or tracking cookies.

7Security

• We use HTTPS encryption for all data in transit.
• Sensitive tokens (auth, refresh) are stored as cookies with appropriate expiry.
• We do not store payment card numbers — payments are handled by external processors.

8Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent change. Continued use of SahoolPk after changes constitutes acceptance of the revised policy.

9Contact Us